Traceability of contributions in the co-creation of products/services: A case study in a telecommunications company

Jaime Alberto Echeverri Arias; Mauricio González Palacio; Liliana González Palacio; Miguel Aristizabal; José Gallardo Arancibia; Ana Lucia Perez

doi:10.1109/CISTI.2014.6876885

Traceability of contributions in the co-creation of products/services: A case study in a telecommunications company

Jaime Alberto Echeverri Arias, Mauricio González Palacio, Liliana González Palacio, Miguel Aristizabal, José Gallardo Arancibia, Ana Lucia Perez

Grupo de Investigación ARKADIUS

Producción científica: Contribución a una conferencia › Paper

Resumen

The traceability of contributions in the joint creation between customers and organizations (co-creation), is recognize as a fundamental task to support activities in obtaining products/services with high potential for innovation. The goal of traceability is to improve the quality of products and services. The information that provides the traceability can be used to support the analysis of the implications and integration of change requests in different phases of innovative models and to understand the evolution of artifacts that represent the knowledge. This work presents a model that facilitates following the contributions of stakeholders that participate in co-creation of a service for video transmission in a telecommunications organization in Medellin, Colombia. The proposed model allows to track the contributions generated and the results corroborate the establishment of relationships between artifacts at different stages of the innovation cycle. © 2014 AISTI.

Idioma original	Inglés estadounidense
DOI	https://doi.org/10.1109/CISTI.2014.6876885
Estado	Publicada - 1 ene. 2014
Evento	Iberian Conference on Information Systems and Technologies, CISTI - Duración: 1 ene. 2014 → …

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Conferencia	Iberian Conference on Information Systems and Technologies, CISTI
Período	1/01/14 → …

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10.1109/CISTI.2014.6876885

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title = "Traceability of contributions in the co-creation of products/services: A case study in a telecommunications company",

abstract = "The traceability of contributions in the joint creation between customers and organizations (co-creation), is recognize as a fundamental task to support activities in obtaining products/services with high potential for innovation. The goal of traceability is to improve the quality of products and services. The information that provides the traceability can be used to support the analysis of the implications and integration of change requests in different phases of innovative models and to understand the evolution of artifacts that represent the knowledge. This work presents a model that facilitates following the contributions of stakeholders that participate in co-creation of a service for video transmission in a telecommunications organization in Medellin, Colombia. The proposed model allows to track the contributions generated and the results corroborate the establishment of relationships between artifacts at different stages of the innovation cycle. {\textcopyright} 2014 AISTI.",

author = "Arias, {Jaime Alberto Echeverri} and Palacio, {Mauricio Gonz{\'a}lez} and Palacio, {Liliana Gonz{\'a}lez} and Miguel Aristizabal and Arancibia, {Jos{\'e} Gallardo} and Perez, {Ana Lucia}",

year = "2014",

month = jan,

day = "1",

doi = "10.1109/CISTI.2014.6876885",

language = "American English",

note = "Iberian Conference on Information Systems and Technologies, CISTI ; Conference date: 01-01-2014",

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Traceability of contributions in the co-creation of products/services: A case study in a telecommunications company. / Arias, Jaime Alberto Echeverri ; Palacio, Mauricio González; Palacio, Liliana González et al.
2014. Papel presentado en Iberian Conference on Information Systems and Technologies, CISTI.

Producción científica: Contribución a una conferencia › Paper

TY - CONF

T1 - Traceability of contributions in the co-creation of products/services: A case study in a telecommunications company

AU - Arias, Jaime Alberto Echeverri

AU - Palacio, Mauricio González

AU - Palacio, Liliana González

AU - Aristizabal, Miguel

AU - Arancibia, José Gallardo

AU - Perez, Ana Lucia

PY - 2014/1/1

Y1 - 2014/1/1

N2 - The traceability of contributions in the joint creation between customers and organizations (co-creation), is recognize as a fundamental task to support activities in obtaining products/services with high potential for innovation. The goal of traceability is to improve the quality of products and services. The information that provides the traceability can be used to support the analysis of the implications and integration of change requests in different phases of innovative models and to understand the evolution of artifacts that represent the knowledge. This work presents a model that facilitates following the contributions of stakeholders that participate in co-creation of a service for video transmission in a telecommunications organization in Medellin, Colombia. The proposed model allows to track the contributions generated and the results corroborate the establishment of relationships between artifacts at different stages of the innovation cycle. © 2014 AISTI.

AB - The traceability of contributions in the joint creation between customers and organizations (co-creation), is recognize as a fundamental task to support activities in obtaining products/services with high potential for innovation. The goal of traceability is to improve the quality of products and services. The information that provides the traceability can be used to support the analysis of the implications and integration of change requests in different phases of innovative models and to understand the evolution of artifacts that represent the knowledge. This work presents a model that facilitates following the contributions of stakeholders that participate in co-creation of a service for video transmission in a telecommunications organization in Medellin, Colombia. The proposed model allows to track the contributions generated and the results corroborate the establishment of relationships between artifacts at different stages of the innovation cycle. © 2014 AISTI.

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ER -

Traceability of contributions in the co-creation of products/services: A case study in a telecommunications company

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