Descubrimiento de la verdad para la detección de reclamaciones fraudulentas o falsas afirmaciones: Una revisión sistemática de literatura

The Petitions, Complaints, Claims and Suggestions (PCCS) systems are mechanisms that clients or users use to publicize the perception and/or conformity with respect to a good or service. However, when a person or entity makes false claims and therefore misleading claims to obtain compensation or benefits to which they are not entitled, it is known as fraud. This work aims to review and investigate the documentary status of investigations carried out with reference to the subject. The analysis methodology is based on the collection of scientific information that has been published in the period 2015-2020. A search equation is proposed, 5 research questions and in a process of several phases, 17 relevant documents were selected.