TY - JOUR
T1 - Factors influencing citizens’ adoption of e-government
T2 - an empirical validation in a Developing Latin American Country
AU - Ramirez-Madrid, Juan Pablo
AU - Escobar-Sierra, Manuela
AU - Lans-Vargas, Isaias
AU - Montes Hincapie, Juan Manuel
N1 - Publisher Copyright:
© 2022 Quipux SAS.
PY - 2022
Y1 - 2022
N2 - This study identifies the factors influencing citizens’ adoption of e-government in a distrustful region–where service complexity to prevent fraud and corruption is accepted–and bridges the gap in the relevant body of literature. We selected the Unified Theory of Acceptance and Use of Technology, extended with trust factors, using data from 362 respondents, to study an e-government service, in Colombia, a developing country. Trust was the primary influencing factor, followed by cost-benefit expectancy and facilitating conditions. While government support did not influence behavioural intention, the latter remained a strong predictor of use, even though facilitating conditions had no influence.
AB - This study identifies the factors influencing citizens’ adoption of e-government in a distrustful region–where service complexity to prevent fraud and corruption is accepted–and bridges the gap in the relevant body of literature. We selected the Unified Theory of Acceptance and Use of Technology, extended with trust factors, using data from 362 respondents, to study an e-government service, in Colombia, a developing country. Trust was the primary influencing factor, followed by cost-benefit expectancy and facilitating conditions. While government support did not influence behavioural intention, the latter remained a strong predictor of use, even though facilitating conditions had no influence.
KW - Adoption of e-government
KW - modified UTAUT model
KW - public service
KW - structural equation modelling
UR - http://www.scopus.com/inward/record.url?scp=85131005482&partnerID=8YFLogxK
U2 - 10.1080/14719037.2022.2078500
DO - 10.1080/14719037.2022.2078500
M3 - Artículo
AN - SCOPUS:85131005482
SN - 1471-9037
VL - 26
SP - 185
EP - 218
JO - Public Management Review
JF - Public Management Review
IS - 1
ER -