Development of a Chatbot with NLP for the Prefecture of Los Rios in Ecuador

Johanna L.C. Sanchez, Gabriel M.V. Ramirez, Jeferson Arango, Fernando Moreira

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

The coronavirus has prevented face-to-face consultations of procedures in the entities, so Ecuadorian companies have opted to use technological tools to provide smooth service to their customers. Among them is the Chatbot, which allows users to receive personalized attention through a computer. This paper presents the development of a chatbot for the Prefecture of Los Rios in Ecuador. The main objective is to present the development of a chatbot for the attention and management of services offered to citizens of the Prefecture of Los Rios. Direct research for collecting the necessary information and a qualitative approach study for the development of this project involved interviews in learning about the needs and requirements of citizens. The Chatbot Prefectura Los Ríos uses frameworks for natural language processing developed from a Dialog flow tool, resulting in users' acceptance.

Original languageEnglish
Title of host publicationProceedings of 2022 17th Iberian Conference on Information Systems and Technologies, CISTI 2022
EditorsAlvaro Rocha, Borja Bordel, Francisco Garcia Penalvo, Ramiro Goncalves
PublisherIEEE Computer Society
ISBN (Electronic)9789893334362
DOIs
StatePublished - 2022
Event17th Iberian Conference on Information Systems and Technologies, CISTI 2022 - Madrid, Spain
Duration: 22 Jun 202225 Jun 2022

Publication series

NameIberian Conference on Information Systems and Technologies, CISTI
Volume2022-June
ISSN (Print)2166-0727
ISSN (Electronic)2166-0735

Conference

Conference17th Iberian Conference on Information Systems and Technologies, CISTI 2022
Country/TerritorySpain
CityMadrid
Period22/06/2225/06/22

Keywords

  • Artificial Intelligence
  • Chatbot
  • Dialogflow
  • Natural Language Processing

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